General Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTC) govern all sales made on the website pawpuur.com by the company Pawpuur, registered under SIREN number 838 041 341 00028, and whose registered office is located at 15, Impasse des Epinguy, 74100 Vétraz-Monthoux, France.

1. Ordering Procedure

Orders can be placed directly on our website. The customer selects the products they wish to purchase and adds them to their shopping cart. Once the selection is complete, they can proceed to payment by following the instructions provided. Order confirmation implies acceptance of these GTC.

2. Payment

Payments can be made by credit card, via Stripe or Klarna. All transactions are secure, and bank details are not stored on our servers.

3. Delivery

Delivery is free to all countries, with an estimated delivery time of 5 to 15 days. Items will be shipped to the address provided by the customer when placing the order. In the event of a delivery delay, the customer will be notified by email.

4. Right of Withdrawal

In accordance with Article L221-18 of the French Consumer Code, the customer has 14 days to exercise their right of withdrawal without having to justify their decision.

To do so, you must contact us at contact@pawpuur.com or by phone at +33 4 80 95 98 35. Products must be returned in their original condition. Return shipping costs are the responsibility of the customer.

5. Guarantees

Products sold on our website are covered by the legal guarantee of conformity and the guarantee against hidden defects. In the event of a defect, the customer must contact us to arrange an exchange or a refund.

6. Liability

Pawpuur cannot be held liable for damages resulting from misuse of purchased products. Pawpuur’s liability is limited to the order amount.

7. Customer Service

For any questions or complaints, our customer service is available by email at contact@pawpuur.com or by phone at +33 4 80 95 98 35. We are committed to responding within 48 hours.

8. Applicable Law

These Terms and Conditions are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

9. Dispute Resolution

In the event of a dispute, we encourage you to contact us first to try to find an amicable solution.

In the absence of an amicable agreement, the dispute will be brought before the competent courts.