Shipping, Return, and Refund Policy
Shipping
At Pawpuur, we are committed to providing a fast and reliable shipping experience. All our products are shipped within 5 to 15 business days, regardless of your location. Shipping is free on all orders.
Once your order has shipped, you will receive a confirmation email with a tracking number so you can track your package until it is delivered.
Return Policy
We want you to be completely satisfied with your purchase.
If for any reason you are not satisfied, you can return your items under the following conditions:
Returns are accepted within 45 days of receiving your order.
Products must be unused, in their original packaging, and in perfect condition.
To initiate a return, please fill out the contact form on our website.
Return shipping is free if the above conditions are met.
Refund Policy
Refunds are possible under certain conditions:
Valid reasons include damaged or broken products. or an order error.
You must provide proof (photos or videos) within 7 days of receiving your order.
Refund requests must be submitted via our contact form.
Refunds will be issued to the original payment method within a reasonable timeframe after we receive your request.
Contact
For any questions regarding our shipping, return, or refund policy, please contact us:
Email: contact@pawpuur.com
Phone: +33 4 80 95 98 35 80 95 98 35